Frequently Asked Questions

Q. What is a Higher Breed of Hybrid?

A. Before now, you could go to a mattress to department store to seek the highest end luxury innerspring mattresses, or you could order a lightweight, all foam mattress online. Doze takes the best of both worlds and combines them to eliminate compromise. Now you can have the features that you have come to expect from centuries of luxury mattress research and development, and the convenience of click to buy home delivery to your doorstep. Hundreds of independent coils add unprecedented support, durability and traditional luxury to the new age of order on demand bed in a box offerings, while high-end memory foams are used to relieve pressure points, increase circulation and support your unique shape. Save the lightweight foam pads for campers, yoga mats, sofa sleepers and pet beds, you deserve a real mattress with real features in your master bedroom.

Q.Why is the Doze hybrid superior to all those poly-foam core bed in a box clones?

A. Doze uses independent coils to give real, substantial support under layers of conforming foam. By adding weight to our mattresses, you will feel an immediate difference as soon as you lay on it. By increasing the coil density at the edges Doze provides what no polyurethane supported bed will--a firmer seating edge and the ability to stretch out and use the entire surface of the mattress without the collapsing edge that is a hallmark of all foam beds. This is key for warm sleepers who like to kick out their legs to regulate temperature as well as those who share their bed and want all the space they can get. It is more expensive to manufacture, and more expensive to ship, but Doze feels you are worth it. Do you?

Q.How much is shipping and how do I get it?

A. Expedited shipping is free within the contiguous United States! Your Doze mattress will ship within 2 business days and arrive at your front door in a box, no signature required. There is a freight fee of $149 for Hawaii and Alaska orders and a customs fee of $249 USD for orders to Canada.

Q. How do I get my Doze Hybrid?

A. Once you place your order we will process it and ship it out within 2 business days. When it arrives, simply take the box to the room it will be used in, unroll, unwrap and stand back as it expands to its final form. Make sure to place on a firm, flat surface or compatible foundation such as a box spring, adjustable base, or bed frame with slats to ensure the best performance and to support your warranty.

Q. What is the return policy?

A. Doze mattresses use high quality, pressure relieving layers that will last years. Because of the superior materials, there will be a break-in period as the mattress begins to perform its best, just like the highest quality handmade shoes. Many sleepers also have an adjustment period to shed the effects of their old, inferior support before they reap the benefits of the increase in support. We know this, and in order to ensure you can give yourself time to truly experience the luxury of our Hybrid, we offer a 180-night test period to eliminate any pressure to decide too soon. More details here.

Q. What is the warranty?

A. We designed the Doze to offer unsurpassed comfort, luxury and durability This demanded we partner with a manufacturer that has a long track record of quality and of standing behind their product with a proven warranty. Because of this, we are able to offer a 10-year non-prorated limited warranty against manufacturer defects. See details here.

PLEASE NOTE: ACCENT HANDLES ARE NOT DESIGNED TO CARRY OR MOVE YOUR MATTRESS AND ARE DECORATIVE ONLY.